FAQ

  • Do you sell additional products not listed on your website?
  • Do you have a store that I can come visit?
  • Do you sell tennis racquets and pickleball paddles?
  • What is your return policy?
  • Do you sell clothing?
  • What payment methods do you accept?
  • I don't live in Arizona. Can you ship products to me?
  • How many tennis balls will my ball machine hold?
  • What kind of tennis balls should I use in my ball machine?
  • What is the lifespan of a tennis ball machine?
  • How soon can I expect to receive a tennis ball machine after ordering?
  • Do you sell other tennis ball machines besides Playmate?
  • Why should I buy a tennis ball machine from you?
  • How do I decide which tennis ball machine is right for me?
  • Is there a warranty on tennis ball machines?
  • How can I properly care for and maintain my tennis ball machine?
  • Do you offer tennis ball machine rentals?
  • Do you buy and sell used ball machines?
  • Do you sell portable pickleball nets?
  • Can you customize pickleball posts?
  • How many balls does the pickleball machine hold?
  • What type of pickleballs should I use?
  • What is the lifespan of a pickleball machine?
  • Do you sell other pickleball machines besides Playmate?
  • How soon can I expect to receive a pickleball machine after ordering?
  • Why should I buy a pickleball machine from you?
  • How can I properly care for and maintain my pickleball machine?
  • Do you offer pickleball machine rentals?
  • Do you provide windscreen installation services? If so, how much does it cost?
  • How do I know what size windscreens I need?
  • Can you customize windscreens?
  • Can you put logos on the windscreens?
  • Can you install padding/netting?
  • Can you install the benches/cabanas?

General

Do you sell additional products not listed on your website?

Yes!  Our online store features only a partial selection of the products we carry. We have access to a wide range of tennis, pickleball, and sports court equipment beyond what is listed here. If you're looking for something specific, please don't hesitate to reach out - Contact Us

Do you have a store that I can come visit?

No, we do not have a physical location. We can either ship or deliver items to you. For some products and services, we provide on-site consultations. For tennis and pickleball machines, we can set up a free demo at a local court to show you how the ball machine works.

Do you sell tennis racquets and pickleball paddles?

No, we do not sell tennis racquets and pickleball paddles.

What is your return policy?

For all returns, please Contact Us.  All returns require prior authorization and are subject to a 15% restocking fee.   Applicable shipping charges may apply.

Do you sell clothing?

No, we do not sell clothing.

What payment methods do you accept?

We accept cash, check, credit card (MasterCard, Visa, American Express and Discover), and Zelle. 

I don't live in Arizona. Can you ship products to me?

We can ship certain products, such as posts, windscreens, and netting, to another state. For all Playmate items (including tennis and pickleball machines), we can only ship/deliver within the state of Arizona due to Playmate territory regulations.  For Playmate product inquiries outside of Arizona, please visit the link below to find a representative in your area: https://www.playmatetennis.com/dealers/

Tennis Ball Machines

How many tennis balls will my ball machine hold?

The number of tennis balls depends on the type of machine.

  • Volley/Half-Volley- 150 tennis balls
  • Ace - 200 tennis balls
  • iSmash/iGenie/Grand Slam - 300 tennis balls

What kind of tennis balls should I use in my ball machine?

You can use any tennis ball in your ball machine except pressureless.

What is the lifespan of a tennis ball machine?

The Playmate factory estimates a 10-year lifespan. With proper care and maintenance, many machines will continue to perform well beyond that timeframe.

How soon can I expect to receive a tennis ball machine after ordering?

We keep most tennis ball machines in stock, so we can likely deliver your ball machine within a few days.

Do you sell other tennis ball machines besides Playmate?

We choose to sell only Playmate ball machines because they offer unmatched performance and reliability. With 98% of the commercial ball machine market, Playmate has a proven track record of excellence.

Why should I buy a tennis ball machine from you?

We are the only authorized sales and service center for Playmate ball machines in the state of Arizona. When you purchase a ball machine from us, you are added to our AZ Preferred Client list. This will allow you to receive free phone tech support 7-days a week and priority service calls.

How do I decide which tennis ball machine is right for me?

Please Contact Us for a complimentary assessment of your ball machine needs.

Is there a warranty on tennis ball machines?

The Half-Volley and Volley have a 2-year limited manufacturer's warranty on parts. All other tennis ball machines have a 3-year limited parts warranty. The labor to repair/replace the parts is covered as part of the warranty.

How can I properly care for and maintain my tennis ball machine?

To properly care for your machine, we recommend keeping it dry and blowing it out periodically with a leaf blower. Avoid using any solvents on the machine. Consider taking advantage of our annual Preventative Maintenance program. For $250 you get a 25-point report card on the health of your machine that will identify potential problems and help avoid future repairs.

Do you offer tennis ball machine rentals?

We are not currently offering new tennis ball machine rentals.

Do you buy and sell used ball machines?

Yes, we do buy and sell used ball machines.  Please Contact Us  for more information.

Pickleball

Do you sell portable pickleball nets?

Yes, we do sell portable pickleball nets. In most cases, we can ship/deliver them within a few days. Please see our Product Page for pricing.

Can you customize pickleball posts?

Yes, we can customize your pickleball posts. We have hundreds of stock colors or we can customize a color depending on your needs.  Please Contact Us for more information.

Pickleball Ball Machines

How many balls does the pickleball machine hold?

The pickleball machine holds 150 pickleballs.

What type of pickleballs should I use?

You can use any regulation pickleball in the pickleball machine.

What is the lifespan of a pickleball machine?

The Playmate factory estimates a 10-year lifespan. With proper care and maintenance, many machines will continue to perform well beyond that timeframe.

Do you sell other pickleball machines besides Playmate?

We choose to sell only Playmate ball machines because they offer unmatched performance and reliability. With 98% of the commercial ball machine market, Playmate has a proven track record of excellence.

How soon can I expect to receive a pickleball machine after ordering?

We can likely deliver your pickleball machine within a few days.

Why should I buy a pickleball machine from you?

We are the only authorized sales and service center for Playmate ball machines in the state of Arizona. When you purchase a ball machine from us, you are added to our AZ Preferred Client list. This will allow you to receive free phone tech support 7-days a week and priority service calls.

How can I properly care for and maintain my pickleball machine?

To properly care for your machine, we recommend keeping it dry and blowing it out periodically with a leaf blower. Avoid using any solvents on the machine. Consider taking advantage of our annual Preventative Maintenance program. For $250 you get a 25-point report card on the health of your machine that will identify potential problems and help avoid future repairs.

Do you offer pickleball machine rentals?

No, we do not offer pickleball machine rentals.

Windscreens

Do you provide windscreen installation services? If so, how much does it cost?

Yes, we can install your windscreens. Contact Us for pricing. Alternately, we can ship your windscreens to you directly from the factory if you wish to install them yourself.

How do I know what size windscreens I need?

Please Contact Us.  We can do the measuring for you and bring material and color samples.

Can you customize windscreens?

Yes! We offer fully customizable windscreens with a wide range of color options, sizes, and configurations. Logos can be added and window placements can be tailored to your specific needs.

Can you put logos on the windscreens?

Yes, every aspect of the windscreens can be fully customized, including the addition of vibrant full-color designs, high definition graphics, and custom logos tailored to your specifications.

Padding & Netting

Can you install padding/netting?

Yes! We can install both.  For the netting, we can install divider netting and containment netting for tennis, pickleball, basketball, and golf. Contact Us for an on-site complimentary consultation.

Benches & Cabanas

Can you install the benches/cabanas?

Yes, we are able to install benches and cabanas for an additonal fee.  Please Contact Us for a quote.